topic Re: Cant get past delivery on checkout in Archived Posts

Cant get past delivery on checkout

Zozoro-099- — Thu, 16 Apr 2020 09:20:18 GMT

Been trying to see if I'm able to get a phone contract out but when I'm going through checkout it just keeps making me go through delivery section.

Christopher_G — Thu, 16 Apr 2020 16:47:33 GMT

Welcome to the community. 🙂

I don't understand what you mean. If you're looking to order a contract over the website, we need to know the delivery address.

If it's successful, that's where it will go to.

Sorry if I've misunderstood what you mean.

Chris 🙂

Zozoro-099- — Thu, 16 Apr 2020 17:27:35 GMT

It keeps just doing that bit. Itll make me put my address in and then wont go any further than that.

Itll just load that same page up and then ask me to do the address again.

Christopher_G — Thu, 16 Apr 2020 17:32:49 GMT

Ah, OK thanks for explaining, @Zozoro-099-

Could you try on a different device or browser please? Just to see if it allows you to get any further?

Chris

Zozoro-099- — Thu, 16 Apr 2020 18:42:36 GMT

I've tried from my phone and my laptop and it wont allow me to get any further

Alex_S — Fri, 17 Apr 2020 14:42:31 GMT

Are you still experiencing the same problem this afternoon?

Are you a new customer to EE? Or you are trying to process and upgrade or an additional line via your My EE account?

Alex 🙂

Zozoro-099- — Fri, 17 Apr 2020 14:51:19 GMT

Yes, I am still having the same problem this afternoon.

I'm with ee for broadband but wanted to get out a phone contract.

Alex_S — Fri, 17 Apr 2020 15:10:39 GMT

Thanks for getting back to me.

If you are logged into your My EE account and it will not allow you to add this, I would recommend speaking to our sales team to complete the order.

Alex 🙂