topic Add on in Archived Posts

Add on

Jaydon20 — Thu, 09 Apr 2020 20:33:58 GMT

So the other day I decided to have a add on onto my plan for a Ipad, I got the email and everthing, But haven't heard since, Could this be delayed due to Covid 19?

Thanks

Jaydon

Re: Add on

Alex_S — Fri, 10 Apr 2020 12:07:18 GMT

Hi @Jaydon20,

Welcome to the Community 🙂

All our online orders are being processed as normal. You may not get any further updates now until Tuesday with the bank holiday.

Can you let me know when you ordered the iPad?

If you can let me know the model and variant I can double check the stock levels and the expected delivery for you.

Alex 🙂

Re: Add on

Jaydon20 — Fri, 10 Apr 2020 12:16:28 GMT

Hi there I ordered the I Pad on the 7th of april, it’s the I Pad Pro 12.9-inch 2020, 128gb silver, thanks for getting back to me!

jaydon

Re: Add on

Alex_S — Fri, 10 Apr 2020 12:32:47 GMT

Hi @Jaydon20,

No worries! 🙂

The iPad you have ordered is in stock and available to be dispatched within 1 day. This may early next week now with the long bank holiday weekend.

Have you had your confirmation email including your 10 digit order number? You can track your order online using our online order tracker. with your order number and email address.

You will receive a text from DPD the day before they are due out to delivery your new iPad with information on your delivery.

Alex 🙂

Re: Add on

Jaydon20 — Sun, 12 Apr 2020 20:43:26 GMT

So if I'm correct I should hear about the dispatch by Tuesday?

It's not letting me track the order at this current time so looks like I'll have to wait.

Thanks for getting back to me!

Jaydon

Re: Add on

James_B — Mon, 13 Apr 2020 12:35:12 GMT

Hi @Jaydon20,

DPD will send you your tracking details as soon as your delivery slot is confirmed.

Thanks

James

Re: Add on

Jaydon20 — Fri, 17 Apr 2020 11:59:28 GMT

I’ve still haven’t got any news about the parcel or anything yet, it’s been while now, could anyone help?

thanks

Re: Add on

Leanne_T — Fri, 17 Apr 2020 12:06:19 GMT

Hi there @Jaydon20

Thanks for coming back to us.

If you have had no update or DPD text, then please give us a call on 150, our Mobile Care team will be happy to help you get your iPad order looked into and get you an update.

Thanks.

Leanne.