topic return not processed in Archived Posts

return not processed

Ajh6carters — Thu, 16 Apr 2020 10:56:12 GMT

good morning, I know everyone is very busy during this time however I sent an upgrade phone back to EE for a refund which was received and signed for by EE 10 days ago and I haven't heard anything, no text or email and still on that Current payment plan. I just wondered if there was an eta for it to be confirmed to be received and processed during these current times? thanks

Re: return not processed

Katie_B — Fri, 17 Apr 2020 08:47:11 GMT

Good Morning @Ajh6carters.

Welcome to the EE Community.

As soon as your device has been returned and scanned into the warehouse you will receive a text message and your plan will be reverted back to the original plan before your upgrade.

If you wish to chase this, please give our customer care team a call.

Thanks,

Katie.