topic Re: Hello, my order it s not coming in Archived Posts

Hello, my order it s not coming

GianiBogdan — Thu, 16 Apr 2020 13:54:06 GMT

Hello

I order yesterday one iPhone 11pro and i don t recived nothing, today was delevery dat, i try to track my order and it s dosen t go, what i have to do?

Re: Hello, my order it s not coming

GianiBogdan — Thu, 16 Apr 2020 13:55:01 GMT

I have email with everything, The order it s confirm..

Re: Hello, my order it s not coming

Schockwave — Thu, 16 Apr 2020 14:39:02 GMT

Hello @GianiBogdan ,

Welcome to the community,

EE have a backlog of orders, as they are short staffed due to current situation and staff self isolating, so may take longer than usual. You will get a text from DPD the evening before and on the day of delivery another one letting you know roughly when they will deliver it. You can also download the DPD app and follow from there and get notifications.

Re: Hello, my order it s not coming

GianiBogdan — Thu, 16 Apr 2020 14:56:27 GMT

I have account on DPD and it s say

The parcel it s coming back to EE

Why?

Re: Hello, my order it s not coming

Schockwave — Thu, 16 Apr 2020 15:54:57 GMT

@GianiBogdan , sorry, but you will have to speak to EE customer service to find out why it has been returned to EE.

It could be that the address, house number and flat number, if that exists, so when ringing them up, please double check with them, as we cannot answer here in the community.