topic Re: Order in Archived Posts

Order

Jordanwest08 — Wed, 15 Apr 2020 18:32:17 GMT

I placed and order for a Samsung watch last week 8.4.20. Received an email to say my order was placed and on it's way. I also got given a tracking number. I have has no updates since and my tracking number just says they cannot show my order.

Re: Order

Leanne_T — Thu, 16 Apr 2020 11:35:49 GMT

Hi @Jordanwest08

Thanks for posting on the community.

Could you let me know what size and colour Samsung Watch you have ordered?

Did you make a payment for the Watch when you placed the order?

Hope to hear back from you soon 🙂

Leanne.

Re: Order

Jordanwest08 — Thu, 16 Apr 2020 13:28:15 GMT

Hello :).

Yes, it was the 44mm silver galaxy active.

I made an upfront cost of £20 but nothing has been removed from my bank account.

Thank you

Re: Order

Leanne_T — Thu, 16 Apr 2020 13:38:22 GMT

Hi @Jordanwest08

Thanks for coming back to me.

As the payment has not been taken, I would give us a call on 150, our Mobile Care team will check your account and help you with your order.

Let me know how you get on.

Leanne.