topic precess for canceling my account in Archived Posts

precess for canceling my account

Emilyshin — Wed, 15 Apr 2020 18:22:24 GMT

hello

while I called service centre due to closing my account, I answered wrongly twice. So, they said it impossible to be continue anymore. What should I do?

Re: precess for canceling my account

Chris_B — Wed, 15 Apr 2020 19:28:23 GMT

@Emilyshin Unfortunately as stores are closed you can not go in to a store to show them your ID as this is what you should be doing to get your account access back. I would call customer services and explain that the normal process of gaining access to your account is not possible.

Re: precess for canceling my account

Katie_B — Thu, 16 Apr 2020 11:16:22 GMT

Good Afternoon @Emilyshin.

Thanks for coming to the community.

I would love to see if we can help further.

I have sent you a private message for more information.

Katie.