topic Re: I have ‘t got my dpd text in Archived Posts

I have ‘t got my dpd text

PikkuJessica — Wed, 15 Apr 2020 10:44:39 GMT

I got my ‘your orders on its way’ after changing my delivery address on my account via phone yesterday for my order I made online

It says delivery date is for today <:) just wondering if it will come today as I haven’t got my text

thanks ❤️

Re: I have ‘t got my dpd text

Schockwave — Wed, 15 Apr 2020 11:33:39 GMT

@PikkuJessica, you should receive text from DPD the evening before delivery and then another one on the day of delivery with an hour window when it will be delivered.

Re: I have ‘t got my dpd text

PikkuJessica — Wed, 15 Apr 2020 11:34:41 GMT

Sadly I didn’t get either of those 😞 should I ring 150 about my order?

Re: I have ‘t got my dpd text

Schockwave — Wed, 15 Apr 2020 11:39:08 GMT

@PikkuJessica , did you get a tracking number with your order? You could then click on help and then track my order.

It could be that DPD have not as yet received it, deliveries seem to be taking longer, due to Covid-19, it appears.

Re: I have ‘t got my dpd text

chistery — Wed, 15 Apr 2020 11:42:02 GMT

It's worth downloading and registering on the DPD app as well. I often get notifications that somethings coming before I get an email.

Re: I have ‘t got my dpd text

PikkuJessica — Wed, 15 Apr 2020 11:43:10 GMT

I have the app already as was expecting delivery via dpd for sports equipment 🙂 you’re right thougg i always get updates on there before anywhere else !

thank you ❤️

Re: I have ‘t got my dpd text

PikkuJessica — Wed, 15 Apr 2020 11:43:51 GMT

Just had a look through the threads and there seems to be a lot of drama around S20 ultra stock so this maybe my issue !

thank you for your help 🙂

Re: I have ‘t got my dpd text

Schockwave — Thu, 16 Apr 2020 10:48:50 GMT

@PikkuJessica , You are welcome, glad to help, hope you get your phone soon. It could also be, that EE are having problems getting enough stock in, just a thought and that is why it may be taking longer to deliver, although, if they say it is in stock, then that should not be a problem.

Re: I have ‘t got my dpd text

PikkuJessica — Thu, 16 Apr 2020 10:53:03 GMT

i rang them this morning on 150 and they said the phone was in stock so couldnt see why it hadn’t been sent out

they chased it up for for me and said there was a delay sending out phones to people as they’ve reduced their workforce in warehouses due to Corona so I should get it tomorrow if I dont get the texts they asked me to ring back tomorrow again to sort it out

🙂

Re: I have ‘t got my dpd text

Schockwave — Thu, 16 Apr 2020 10:56:30 GMT

@PikkuJessica , Thank you for coming back here with an update, glad you have had a response and that you should get your phone tomorrow. This does not surprise me, with Covid-19, that orders are taking longer to deliver, I believe this is happening everywhere, unfortunately.

Re: I have ‘t got my dpd text

PikkuJessica — Thu, 16 Apr 2020 10:59:23 GMT

Yes i dont mind waiting at all with everything going on I’ll always be home to answer the door 😄

however I do think EE have put out a lot of conflicting information regarding orders and delivery within 24hrs - perhaps they shouldn’t say you will defo recieve it within 24hrs now and to expect to wait 3-7 days due to delays

Re: I have ‘t got my dpd text

Christopher_G — Thu, 16 Apr 2020 11:00:19 GMT

Thanks for letting us know, @PikkuJessica.

I hope you love it, when it arrives. 🙂

Thank you for your patience.

Chris