topic Re: Phone Delivery in Archived Posts

Phone Delivery

karlkirk — Tue, 14 Apr 2020 11:03:07 GMT

Hey guys i ordered a new contract phone on saturday and it has taken my upfront cost out of my bank and i recieved a confirmation email but have since recieved no tracking details about the phone and if my order has been fully completed, any chance anyone can help?

Re: Phone Delivery

Dh03dry — Tue, 14 Apr 2020 11:07:23 GMT

I have the exact same issue. Upgraded my contract for a new phones on Saturday and received a confirmation email but still waiting On any kind of message/email to tell me the phone has been sent.

Re: Phone Delivery

Alex_S — Tue, 14 Apr 2020 15:11:21 GMT

Hi @karlkirk & @Dh03dry

Welcome to the community 🙂

I'm glad you have both received your confirmation email. This means your order has been processed by our team and it shouldn't be long for delivery.

You can track your order online with the order number in the email and your email address or phone number.

You will also receive a text from DPD the day before your delivery to let you know your device is on the way.

If you can both get back to me with the make, model, colour and size variant of the phones that were ordered, I can check the stock levels for you and estimated delivery.

Alex 🙂

Re: Phone Delivery

karlkirk — Tue, 14 Apr 2020 15:12:41 GMT

i ordered an iphone xr 256gb in blue 🙂

Re: Phone Delivery

Dh03dry — Tue, 14 Apr 2020 15:20:18 GMT

So update, I phoned 150 and had it sorted within a few minutes. Phones coming tomorrow. I’d suggest you give them a call also 👍🏼

Re: Phone Delivery

Dh03dry — Tue, 14 Apr 2020 15:21:56 GMT

Hi Alex

thanks for getting back to me. After I sent the message I gave 150

a call and one of your colleagues had it sorted for me within minutes. Phones coming tomorrow 😀

Re: Phone Delivery

Alex_S — Tue, 14 Apr 2020 15:24:28 GMT

Hi @karlkirk,

That iPhone is showing in stock at the moment so delivery shouldn't be too long now.

Thanks for the update @Dh03dry. I'm glad your all sorted!

Hopefully see you both round the community again soon 🙂

Alex

Re: Phone Delivery

karlkirk — Tue, 14 Apr 2020 16:12:18 GMT

with this being my first contract with EE will that means it will take longer to arrive?

Re: Phone Delivery

James_B — Wed, 15 Apr 2020 08:04:08 GMT

Hi @karlkirk,

No, it shouldn't take longer because you are a new customer.

DPD will send you a text as soon as your delivery slot is confirmed.

Thanks

James