topic Re: Upgrade in Archived Posts

Upgrade

Nlsm0 — Tue, 14 Apr 2020 08:01:37 GMT

Hello I ordered my upgrade 2 days ago via the website, I chose the Samsung s20 ultra which was in stock. I have received my email to confirm but if I try to track the order it says it can not be found.

Also when I log in it says I still have to do my upgrade and that I have an item in my basket. It also says that the s20 ultra is now out of stock... This isn't very good at all.

My order number is below

xkoxxxxxxxxx

Regards

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: Upgrade

Leanne_T — Tue, 14 Apr 2020 13:58:55 GMT

Hello @Nlsm0

Thanks for coming to the community.

Did you make an upfront payment for the Samsung S20 Ultra?

Which variant have you ordered, could you let me know the know the size and colour?

Thanks.

Leanne.

Re: Upgrade

Nlsm0 — Tue, 14 Apr 2020 16:17:33 GMT

Hi, no there was no upfront payment required.

It's the 128gb in black.

I have the order confirmation however if I track the order it shows nothing.

Re: Upgrade

Leanne_T — Tue, 14 Apr 2020 20:28:36 GMT

Thanks @Nlsm0

Thanks for coming back to me.

If you have the confirmation email, then your order should have been placed and DPD will send you a text the day before your delivery.

If you would like to check the order, our Mobile Care team on 150 will be happy to look into this for you and give you an update.

Leanne.