topic Re: Waiting for new phone in Archived Posts

Waiting for new phone

Saz_91 — Tue, 14 Apr 2020 08:17:27 GMT

I ordered a new phone on Thursday and it said they had in stock online. It still says awaiting confirmation for the delivery date. Help please.

Re: Waiting for new phone

Teganparker — Tue, 14 Apr 2020 08:30:28 GMT

I’m having the same problem.

Re: Waiting for new phone

Saz_91 — Tue, 14 Apr 2020 08:32:42 GMT

I was expecting it in the next day or at least today as that what it said when going to order. And it was in stock. Hopefully someone from EE can get back to us and help.

Re: Waiting for new phone

Gattman — Tue, 14 Apr 2020 09:20:39 GMT

Same here, I ordered Playstation 4 yesterday,got emailconfirmation but nothing since and upfront payment hasnt been taken. Cant useonline chat and can'tcall 150 asits only for vulnerable people. I bought a Playstation 4 upfront from appliances online and it was due to come tomorrow but saw that EE were doing the playstation with next day delivery so should have received today but doesn't look like it now and I've cancelled the order from Appliances online. Thanks EE

Re: Waiting for new phone

Saz_91 — Tue, 14 Apr 2020 09:27:41 GMT

They've taken upfront cost off me so the phone must be in process or something. Hope you get the PlayStation soon 😊

Re: Waiting for new phone

Jon_K — Tue, 14 Apr 2020 14:18:01 GMT

Hi all,

Are you able to use the order number in your email to track your order?

You can track it in our Online Order Tracker.

Jon

Re: Waiting for new phone

Saz_91 — Tue, 14 Apr 2020 14:16:11 GMT

I have done and it still says awaiting confirmation for delivery date.

Re: Waiting for new phone

Jon_K — Tue, 14 Apr 2020 14:19:38 GMT

Thanks @Saz_91.

You'll get a text from DPD on the morning of your delivery date.

In the mean time, the only way to get a more detailed update would be to contact our Customer Care team.

Jon