topic Re: Easter weekend deliveries in Archived Posts

Easter weekend deliveries

Katie1804 — Mon, 13 Apr 2020 14:52:11 GMT

I purchased my upgrade on Saturday 11th. I understand there will be delays in delivery due to the bank holiday. I know DPD will let me know but with your 1 day dispatch, what would be your estimated day of delivery?

Re: Easter weekend deliveries

Northerner — Mon, 13 Apr 2020 15:05:08 GMT

Hi @Katie1804

Have you checked EE order tracker?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Easter weekend deliveries

Katie1804 — Mon, 13 Apr 2020 15:17:35 GMT

I have put in my tracking details and it just says it can't show my the order details right now.

Thanks

Re: Easter weekend deliveries

Katie1804 — Mon, 13 Apr 2020 15:39:43 GMT

I rang and it turns out that the order hadn't gone through and the phone was out of stock. All sorted now.

Re: Easter weekend deliveries

Katie_B — Tue, 14 Apr 2020 06:10:19 GMT

Thanks for coming back and letting us know @Katie1804.

Have a great day,

Katie 🙂

Re: Easter weekend deliveries

Debssmyth — Tue, 14 Apr 2020 14:00:05 GMT

I ordered a new phone on Saturday 11th as my phone broke. I did not get confirmation email so no order number. Was told phone be delivered tomorrow. I am NHS worker so my phone is needed.

could I get email to confirm delivery and even a time

thanks

Re: Easter weekend deliveries

Katie_B — Tue, 14 Apr 2020 14:19:09 GMT

Good Afternoon @Debssmyth.

Thanks for coming to the community.

We don't hold any account information here on the community.

Please give us a call so our mobile care team can look into this further for you.

You can get in touch by calling 150 from a EE handset or 0800 079 8586 from any landline or provider.

Katie 🙂