https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Order/m-p/886845#M303865 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/768172">@rydaceme</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Are you able to use the order number in your email to track your order?</P> <P>&nbsp;</P> <P>You can track it using our <A href="https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order" target="_blank">Online Order Tracker</A>.</P> <P>&nbsp;</P> <P>Jon</P> Tue, 14 Apr 2020 14:10:41 GMT Jon_K 2020-04-14T14:10:41Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Order/m-p/886459#M303864 <P>Hi. I ordered a new phone (UPGRADE) on 12.04.20 and received an email saying order had been placed. I have not heard anything since. I know it was over bank holiday etc and that these are busy times. Is there a delay in processing web orders at the moment. Don't want to sit on the phone for an hour trying to find out.&nbsp;</P> Tue, 14 Apr 2020 08:53:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Order/m-p/886459#M303864 rydaceme 2020-04-14T08:53:45Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Order/m-p/886845#M303865 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/768172">@rydaceme</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Are you able to use the order number in your email to track your order?</P> <P>&nbsp;</P> <P>You can track it using our <A href="https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order" target="_blank">Online Order Tracker</A>.</P> <P>&nbsp;</P> <P>Jon</P> Tue, 14 Apr 2020 14:10:41 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Order/m-p/886845#M303865 Jon_K 2020-04-14T14:10:41Z