https://community.ee.co.uk/t5/Archived-Posts/New-phone-order/m-p/886294#M303862 <P>Hi just ordered a phone online yesterday and wondered if anyone can help me out.</P><P>i paid the phone upfront and agreed to the monthly plan and the order went through and took my upfront money , I got a email saying it had gone through but after that I keep getting emails saying it’s still in my basket ?? Anyone else had this issue ?</P> Mon, 13 Apr 2020 21:49:45 GMT Scottywilson7 2020-04-13T21:49:45Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-order/m-p/886294#M303862 <P>Hi just ordered a phone online yesterday and wondered if anyone can help me out.</P><P>i paid the phone upfront and agreed to the monthly plan and the order went through and took my upfront money , I got a email saying it had gone through but after that I keep getting emails saying it’s still in my basket ?? Anyone else had this issue ?</P> Mon, 13 Apr 2020 21:49:45 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-order/m-p/886294#M303862 Scottywilson7 2020-04-13T21:49:45Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-order/m-p/886783#M303863 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/767953">@Scottywilson7</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Have you received a confirmation email?</P> <P>&nbsp;</P> <P>If yes, are you able to track your order using <A href="https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order" target="_blank">the online tracker</A>?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 14 Apr 2020 13:22:41 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-order/m-p/886783#M303863 Katie_B 2020-04-14T13:22:41Z