https://community.ee.co.uk/t5/Archived-Posts/upgrste-anytime/m-p/886275#M303850 <P>I have two questions I cant find an email address for customer services</P><P>&nbsp;</P><P>I have upgraded to a Samsung s20 ultra I need to return my s10 but am unable to do so due to coronavirus who do I contact about this to extend the period of returns</P><P>&nbsp;</P><P>Also I pre orded the S20 ultra but never received a confirmation email&nbsp; (same when I pre ordered my s10 ) I need this to send to Samsung to claim ear buds +&nbsp; last time customer services emailed it to me but again due to coronavirus I am unable to get through to customer services&nbsp;</P> Mon, 13 Apr 2020 20:34:16 GMT Scottyb86 2020-04-13T20:34:16Z https://community.ee.co.uk/t5/Archived-Posts/upgrste-anytime/m-p/886275#M303850 <P>I have two questions I cant find an email address for customer services</P><P>&nbsp;</P><P>I have upgraded to a Samsung s20 ultra I need to return my s10 but am unable to do so due to coronavirus who do I contact about this to extend the period of returns</P><P>&nbsp;</P><P>Also I pre orded the S20 ultra but never received a confirmation email&nbsp; (same when I pre ordered my s10 ) I need this to send to Samsung to claim ear buds +&nbsp; last time customer services emailed it to me but again due to coronavirus I am unable to get through to customer services&nbsp;</P> Mon, 13 Apr 2020 20:34:16 GMT https://community.ee.co.uk/t5/Archived-Posts/upgrste-anytime/m-p/886275#M303850 Scottyb86 2020-04-13T20:34:16Z https://community.ee.co.uk/t5/Archived-Posts/upgrste-anytime/m-p/886316#M303851 <P>EE provide no email contact. You need to phone them to tell them you are returning it but the period to return it has been extended to 42 days - see&nbsp;<A title="Opens the changes to the EE returns policy in response to the coronavirus article in a new tab" href="https://community.ee.co.uk/t5/My-orders/Changes-to-the-EE-returns-policy-in-response-to-the-coronavirus/td-p/872721" target="_blank" rel="noopener" data-di-id="di-id-a59f90c0-3aa877e4" data-focus-type="mouse">Changes to the EE returns policy in response to the coronavirus (Covid-19)</A>&nbsp;.</P> Mon, 13 Apr 2020 23:59:33 GMT https://community.ee.co.uk/t5/Archived-Posts/upgrste-anytime/m-p/886316#M303851 XRaySpeX 2020-04-13T23:59:33Z