topic Re: SIM only in Archived Posts

SIM only

AKYngo3 — Sun, 12 Apr 2020 10:35:50 GMT

Hi, I’ve got a SIM only contract but my phone broke and I wanted to buy a new one and having already a SIM only contract will I pay both contracts monthly or can I cancel the sim only? 😕

Re: SIM only

Chris_B — Sun, 12 Apr 2020 11:48:59 GMT

@AKYngo3 Depending how long you’ve been on that contract and how long your been a EE customer for you might be able to upgrade now to a full contract. You’ll need to speak with customer services about this.

customer services are extremely busy because of the current situation so you’ll need to be patient when calling.

Re: SIM only

Northerner — Sun, 12 Apr 2020 11:51:23 GMT

Hi @AKYngo3

You should be able to just upgrade your SIM only account to a phone contract, that would be your best option.

Thanks

Re: SIM only

AKYngo3 — Sun, 12 Apr 2020 12:06:16 GMT

All sorted, thanks for your help guys. Stay safe x

Re: SIM only

Leanne_T — Mon, 13 Apr 2020 07:55:17 GMT

Morning @AKYngo3

Thanks for coming back and letting us know you got this sorted 🙂

Come back to the community anytime.

Leanne.