topic Placed an order, but upfront cost not taken in Archived Posts

Placed an order, but upfront cost not taken

dominic0210 — Thu, 28 Nov 2019 13:31:01 GMT

Hello, so I recently brought a iPhone XS Max today, which had an upfront cost of £30 however the £30 has not been deducted from my bank account but I have received an email telling me that my order number is xko......... saying thanks for my order and that it’s getting ready for me. Could you help me to find out if it’s actually being processed or not and if it’s not gone through properly thank you.

Re: Placed an order, but upfront cost not taken

Chris_B — Thu, 28 Nov 2019 13:55:05 GMT

@dominic0210 You’ll need to call customer services about this as there is no account access from here.

Re: Placed an order, but upfront cost not taken

Christopher_G — Thu, 28 Nov 2019 16:15:17 GMT

Hi @dominic0210

Welcome to the community. 🙂

As @Chris_B said, our Mobile Care team will be able to check the order for you and make sure everything is OK.

Chris 🙂

Re: Placed an order, but upfront cost not taken

twaggles — Sun, 12 Apr 2020 13:04:54 GMT

i have a similar issue i ordered mine on the 10th and have recieved a order confirmation email with an xko number but have seen nothing since and the call service asks me for a phone number which i have not yet been provided

Re: Placed an order, but upfront cost not taken

Katie_B — Sun, 12 Apr 2020 13:17:16 GMT

Good Afternoon @twaggles.

Thanks for coming to the community.

What device or accessory did you order?

When you use the online tracker to track your order, what shows?

Speak soon,

Katie 🙂