topic Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it in Archived Posts

Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sat, 11 Apr 2020 12:38:59 GMT

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Northerner — Sat, 11 Apr 2020 13:43:48 GMT

Hi @Diana12

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

When your order is due for delivery DPD will text you.

Thanks

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Alex_S — Sun, 12 Apr 2020 09:07:58 GMT

Hi @Diana12 ,

Welcome to the community 🙂

Did you get the chance yesterday to track your order on the link @Northerner provided?

Did you order your phone online? Did you receive your confirmation email yet?

If you can let me know which make, model, size and colour of the phone you ordered I can check the stock levels for you.

Alex 🙂

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sun, 12 Apr 2020 09:30:39 GMT

iPhone 11 Pro 256GB Gold

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Alex_S — Sun, 12 Apr 2020 09:36:41 GMT

Hi @Diana12,

Thanks for getting back to me with the phone information. The device is in stock so it should be with you soon.

How did you order the new device? Was it online, or did you speak to our sales / upgrades team on the phone?

Have you received your confirmation email? This will confirm your order has been picked up our team and is being processed.

Did you pay for any upfront costs for the upgrade / new connection? Has this payment been taken from your bank account?

Alex 🙂

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sun, 12 Apr 2020 09:43:09 GMT

yes I ordered online then I called and spoke to someone from the team for confirmation. I also received a message from the dpd that the order must arrive the next day and I will be contacted but I have not received any reply

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sun, 12 Apr 2020 09:44:37 GMT

yes the payment was made

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Alex_S — Sun, 12 Apr 2020 10:16:04 GMT

Hi @Diana12,

If DPD have been in contact then your order has been completed and dispatched. Your device is now with them.

When did you receive the text? You can check the DPD app for details of your delivery.

Alex 🙂

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sun, 12 Apr 2020 10:24:41 GMT

on the 8th I received a message from dpd. thanks

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Alex_S — Sun, 12 Apr 2020 10:31:11 GMT

Hi @Diana12,

You placed your order for a new phone online the 8th April and received the confirmation text from DPD the same day?

What does the delivery status say when you check on the DPD app?

Alex 🙂

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Diana12 — Sun, 12 Apr 2020 11:01:53 GMT

something is wrong I can not check

Re: Hi I ordered a phone on the 8th and I was told it would arrive on the 9th but it

Alex_S — Sun, 12 Apr 2020 12:10:43 GMT

Hi @Diana12,

Can you give me more information around your issue please?

Is there a link in the text message that you can follow?

Can you download the DPD app?

What error message are you getting?

Alex 🙂