How can I know my order number?

Gary_Jiang — Fri, 10 Apr 2020 17:49:39 GMT

Hello,

I ordered new home broadband. And got an email for the next step.

The information in the next step email shown that I will receive the "Bright Box wireless router", and "broadband and home phone including any call add-ons will be activated on 22 April 2020".

Is that meaning that I will receive the router on 22 April 2020?

I saw the "Order Tracking" button in the email, but I didn't know my order number.

What should I do to know my order number for Order Tracking?

Re: How can I know my order number?

Christopher_G — Sat, 11 Apr 2020 09:36:39 GMT

Hi @Gary_Jiang

Welcome to the community and thanks for ordering. 🙂

You should receive your router before the activation date.

Could you check your junk/spam folder for an email with your order number?

Thanks

Chris

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How can I know my order number?

Re: How can I know my order number?