topic Re: Add on delivery in Archived Posts

Add on delivery

Davessz — Wed, 08 Apr 2020 08:14:18 GMT

I add on to my plan a samsung tv in 01.04. But is still dont know when i got this tv. I got a confirmation email but i cant track my order..

I just wanna know when i expected my order ? ..

Re: Add on delivery

Northerner — Wed, 08 Apr 2020 17:53:44 GMT

Hi @Davessz

If you cannot track your order here:

https://myaccount.ee.co.uk/orderdetails

Then you need to call EE CS on 150.

Thanks

Re: Add on delivery

Jon_K — Thu, 09 Apr 2020 07:50:39 GMT

Hi @Davessz.

Have you had any contact from DPD?

You'll get a text on the morning of your delivery day to let you know it's on the way.

Jon

Re: Add on delivery

Davessz — Thu, 09 Apr 2020 08:25:12 GMT

No nothing.. I just waiting for the dpds text one week ago. I know its now the delivery its longer then normal.

I just want to know about how much more to wait ..?

Re: Add on delivery

Jon_K — Thu, 09 Apr 2020 08:51:30 GMT

Thanks @Davessz.

If you're unable to track it, and haven't had a text yet, the only way to get an idea on where your delivery is would be to contact our Customer Care team.

Jon

Re: Add on delivery

Davessz — Thu, 09 Apr 2020 15:40:23 GMT

Thanks i speak with somebody in online chat, but i still dont know when i expected my tv to delivery.. :S

Re: Add on delivery

Jon_K — Fri, 10 Apr 2020 10:00:45 GMT

Did they give you any kind of update, @Davessz?

Did you get an order number to track it?

Jon

Re: Add on delivery

Davessz — Fri, 10 Apr 2020 10:41:20 GMT

Nope nothing.. i still dont know when i excepted..

I have a tracking number but i cant track.

Re: Add on delivery

Katie_B — Sat, 11 Apr 2020 07:34:05 GMT

Hi @Davessz.

What was advised when you spoke with our online chat team?

What happens when you try and track your order/

Katie 🙂

Re: Add on delivery

Davessz — Sat, 11 Apr 2020 07:46:36 GMT

Ohm actually they just say what i know alredy.. dpd send me a text before the delivery.. yeah its okay but i ordered 10 days ago and i still dont know nothing.

When i try track my order i got back this message : Sorry, we can't show your order details right now.

Re: Add on delivery

Katie_B — Sat, 11 Apr 2020 07:51:54 GMT

Hi @Davessz.

Thanks for providing the above information.

Did they advise if this had been dispatched from us?

Was a timescale provided?

Katie 🙂

Re: Add on delivery

Davessz — Sat, 11 Apr 2020 08:03:15 GMT

I dont know because when i speak in online chat twoo times before i got answers the chat its disconected.

I know everything its harder and slower now about the virus.

But when i add my order i check 3 times before, and the page show the item in stock. Its a Samsung Q60 43inch tv.

And if its out the stock why i not get a email?

Re: Add on delivery

Katie_B — Sat, 11 Apr 2020 08:15:47 GMT

Hi @Davessz.

The Samsung Q60 43inch TV is currently still in stock.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: Add on delivery

Davessz — Sat, 11 Apr 2020 08:17:47 GMT

Okay 😉