topic Re: Successful PAYG order but can’t track, and no upfront payment taken in Archived Posts

Successful PAYG order but can’t track, and no upfront payment taken

Sugar666 — Fri, 10 Apr 2020 12:00:22 GMT

Hi,

I ordered the Samsung a20e payg with £20 sim.

I received a successful order email confirmation with ref but the payment has not been taken from my account.

I can’t track the order and need to know if it is going through as it’s a birthday present for my daughter.

I can’t call the helpline. Can anyone help?

TIA!

Re: Successful PAYG order but can’t track, and no upfront payment taken

Northerner — Fri, 10 Apr 2020 12:39:31 GMT

Hi @Sugar666

Have you checked EE order tracking?

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order

Thanks

Re: Successful PAYG order but can’t track, and no upfront payment taken

Sugar666 — Fri, 10 Apr 2020 12:58:14 GMT

Thanks for your reply. It won’t allow me to do so. I can this is a common problem from reoccurring posts on the community page.

I will contact to cancel the order as I have decided to purchase elsewhere.

Re: Successful PAYG order but can’t track, and no upfront payment taken

Christopher_G — Sat, 11 Apr 2020 08:14:16 GMT

Hi @Sugar666

Welcome to the community. I'm sorry to hear that you want to cancel your order.

To do that, you'll need to speak to our Mobile Care team.

You can find all of our contact methods on the get in touch help page.

Chris