order confirmation

Abigail2580 — Fri, 10 Apr 2020 10:52:38 GMT

I upgraded my phone on Tuesday to the iphone XS in grey and the initial payment has gone out of my account. However, I haven't received a confirmation email and checked my junk folder for this. I did not manage to get a picture of my order confirmation before the page refreshed. I am just concerned as I haven't received a confirmation email but the money has gone from my account.

Thanks for your help

Re: order confirmation

Alex_S — Sat, 11 Apr 2020 07:53:02 GMT

Hi @Abigail2580,

Welcome to the community 🙂

If your payment has been taken then your order sounds like it is being processed.

Online orders usually take a few days while our team complete the order manually. With the long Easter bank holiday weekend and current circumstances it may take a few more day before you device is with DPD.

Can you let me know which memory size of the iPhone XS in Space Grey you ordered and I can check the stock availability for you.

Alex 🙂

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order confirmation

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