topic When will i receive new phone in Archived Posts

When will i receive new phone

Miniphantom — Fri, 10 Apr 2020 08:04:40 GMT

Had a upgrade order 2 days ago, still waiting a text on when it will be delivered, any news

Re: When will i receive new phone

Northerner — Fri, 10 Apr 2020 09:18:24 GMT

Hi @Miniphantom

Have you checked your spam/junk folders?

You can track your order via EE order tracking:

https://myaccount.ee.co.uk/orderdetails

When your order is ready to be delivered DPD will text you.

Thanks

Re: When will i receive new phone

Miniphantom — Fri, 10 Apr 2020 09:23:37 GMT

Yes I have multiple times a day thanks

Re: When will i receive new phone

Katie_B — Sat, 11 Apr 2020 06:47:08 GMT

Good Morning @Miniphantom.

Thanks for ordering with us.

What phone did you order?

Please also provide colour and memory size.

Speak shortly,

Katie 🙂

Re: When will i receive new phone

Miniphantom — Sat, 11 Apr 2020 07:09:09 GMT

Been sorted, managed to get thru on phone, the online order never got processed even tho I got order confirmation email, lass sorted it and put new order in and phone coming Tuesday, perfect.

Re: When will i receive new phone

Katie_B — Sat, 11 Apr 2020 07:20:09 GMT

That's fantastic to hear @Miniphantom.

Thank you for coming back and letting us know.

Have a great Easter weekend,

Katie 🙂