topic Upgrade delivery in Archived Posts

Upgrade delivery

AlexanderF — Thu, 09 Apr 2020 20:34:17 GMT

Upgraded last night on the app ,spent all morning on the live chat with an agent, now got a confirmation email saying order is on it's way but no tracking number and no updates by text from EE or DPD

Re: Upgrade delivery

Leanne_T — Fri, 10 Apr 2020 11:56:36 GMT

Hi there @AlexanderF

Thanks for coming to the community.

On your confirmation email, do you have a ten to 12-character reference number?

If so, can you track your order using our online order tracker?

What model phone have you ordered?

Thanks 🙂

Leanne.

Re: Upgrade delivery

AlexanderF — Fri, 10 Apr 2020 12:21:40 GMT

HiThanks for getting back to me, phone arriving today Sent from my Samsung Galaxy smartphone.

Re: Upgrade delivery

Leanne_T — Fri, 10 Apr 2020 12:40:30 GMT

No problem @AlexanderF

Great news 🙂

Thanks for letting me know.

Happy new phone day!

Leanne.