topic How do I view my order in Archived Posts

How do I view my order

Carlton21 — Wed, 08 Apr 2020 11:05:47 GMT

I added a new iPhone contract to my existing plan and also added the Google home accessory to my plan yesterday (7th April 2020) I had a confirmation email for the phone but not the Google. The order went through as I paid the upfront cost for both items and the page shown the order number which I screen shotted.

How do I view my order to see if it has been processed or not or if its out for delivery? Mainly concerned about the Google as I haven't had an email about that item.

Thank you.

Re: How do I view my order

Northerner — Wed, 08 Apr 2020 17:24:35 GMT

Hi @Carlton21

You can track your orders here:

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: How do I view my order

Jon_K — Thu, 09 Apr 2020 11:48:26 GMT

Hi @Carlton21.

Welcome to the community.

In addition to @Northerner's advice, you'll get a text from DPD when your device is our for delivery.

Jon

Re: How do I view my order

Carlton21 — Thu, 09 Apr 2020 11:59:40 GMT

Hello all, thank you for your advice. I phoned EE up this morning as didn’t hear nothing back, there was a system error and it hadn’t of placed the orders but I had a email confirmation within 10 minutes witch I don’t understand. Anyway problem sorted and with amazing frendly help!
Thanks guys!

Mr C Smith

Re: How do I view my order

Jon_K — Thu, 09 Apr 2020 12:05:18 GMT

No problem, @Carlton21 🙂

I'm glad you got sorted.

Jon