topic Re: Can’t complete checkout - upgrade in Archived Posts

Can’t complete checkout - upgrade

Nand_maclaren — Tue, 07 Apr 2020 19:47:48 GMT

I’ve been trying to upgrade for 2 weeks now, everyday. I get right through to payment, and on my mobile once I enter my card details and submit payment the page comes up ‘oops! Something went wrong’. On my laptop I don’t even get to the card details before it says ‘the page cannot be found’. I asked someone on the online chat help but all he said was ‘it shouldn’t be doing that, try again’. I need to upgrade ASAP and this is so frustrating! Can anyone please help??

Re: Can’t complete checkout - upgrade

Profile closed — Tue, 07 Apr 2020 21:03:12 GMT

Hi @Nand_maclaren

Welcome to the EE Community,

If you contact customer services on 150 and select the option to upgrade a advisor will be happy to process your upgrade order for you.

Thanks,

David.

Re: Can’t complete checkout - upgrade

Nand_maclaren — Wed, 08 Apr 2020 15:21:06 GMT

Thank you. I didn’t like to call as it says for urgent queries only and a wait time of up to an hour, but I got straight through and sorted.

Thanks again.

Amanda