topic Re: New upgrade in Archived Posts

New upgrade

Lsw — Tue, 07 Apr 2020 14:25:14 GMT

Hi, I've just received my new phone upgrade. Transferred the data across from my old phone and the charger worked for about 10 mins before giving up. I've tried my old one which works (but isn't great) so I know it's the new charger. Could I get a replacement?

Re: New upgrade

Northerner — Tue, 07 Apr 2020 15:44:52 GMT

Hi @Lsw

You would need to speak to EE CS on 150.

What device do you have?

Thanks

Re: New upgrade

Leanne_T — Wed, 08 Apr 2020 13:36:40 GMT

Hi there @Lsw

Thanks for coming to the community.

Sorry to hear your new charger isn't working for you; we will certainly help you with this.

@Northerner is correct, if you get in touch with us on 150, our Tech Gurus will go everything with you 🙂

Let us know how you get on.

Leanne.