topic Re: Unable to track order in Archived Posts

Unable to track order

DMChick — Tue, 07 Apr 2020 07:57:22 GMT

I placed an order for an additional device on Friday and received a confirmation email. No updates since and I can’t track it using the order number to check the order status. I’m also unable to post in the main EE community page.

Re: Unable to track order

DMChick — Tue, 07 Apr 2020 08:44:06 GMT

I’ve downloaded the DPD app as another post suggested and there’s no deliveries pending for me. It was for an Apple Watch 5 40mm pink.

Re: Unable to track order

Christopher_G — Wed, 08 Apr 2020 08:17:34 GMT

Hi @DMChick

Welcome to the community.

How did you place the order? If you've received a confirmation order, and haven't received an email saying there was a problem with the order, it must have been successful.

DPD will contact you the day before delivery.

If you're worried about the order, our Mobile Care team will be able to check it for you.

Chris