topic Phone order in Archived Posts

Phone order

Suzanne17x — Tue, 07 Apr 2020 07:53:53 GMT

Hello.

Ordered a new phone on Saturday as I was due an upgrade, there is no info on tracking when I add in my details.

Re: Phone order

Profile closed — Tue, 07 Apr 2020 09:18:52 GMT

Welcome to the EE Community,

please contact the services team on 150 from your EE device or freephone 0800 317 720 from any other phone amd a advisor will be happy to assist you with checking the status of your upgrade order.

Thanks,

David.

Re: Phone order

Katie_B — Wed, 08 Apr 2020 08:14:54 GMT

Good Morning @Suzanne17x.

Thanks for coming to the community.

Have you been able to speak to a member of our customer service team?

What phone did you order?

Please also provide colour and memory size.

Speak soon,

Katie 🙂