topic Re: Upgrading issue in Archived Posts

Upgrading issue

Davetomo1 — Mon, 06 Apr 2020 21:36:46 GMT

Just tried to upgrade online through we app and then tried online a couple of times and it won’t let me finish the order. Just says can’t process at this time

Re: Upgrading issue

Profile closed — Tue, 07 Apr 2020 01:25:03 GMT

Hi @Davetomo1

Welcome to the EE Community,

If you contact customer services on 150 from your EE device or 0800 317 720 from any other phone a upgrade advisor will be happy to process your order for you.

Thanks,

David.

Re: Upgrading issue

Leanne_T — Wed, 08 Apr 2020 07:29:41 GMT

Morning @Davetomo1

Thanks for coming to the community.

Have you spoken to our Mobile Care team and placed your upgrade order since you posted on the community?

Thanks 🙂

Leanne.