topic Re: error trying the upgrade in Archived Posts

error trying the upgrade

lorns84 — Sun, 05 Apr 2020 19:44:10 GMT

Good evening,

I am trying to upgrade online for ease however once at the checkout stage - it just keeps whirling and will not confirm upgrade or move to the confirm page. It has been doing this for the past 3 days now.

Thanks

Re: error trying the upgrade

Katie_B — Mon, 06 Apr 2020 13:49:57 GMT

Good Afternoon @lorns84.

What phone are you trying to upgrade to?

Please also provide colour and memory size.

Have you tried another browser?

Speak soon,

Katie 🙂

Re: error trying the upgrade

lorns84 — Mon, 06 Apr 2020 19:29:41 GMT

Hi Katie ... I have tried another computer and still the same whirling icon at the end of the purchase. I am after the iPhone 11 64G in preferably yellow but the green of no yellows available.
Thank you

Sent from my iPhone

Re: error trying the upgrade

Jennarp — Mon, 06 Apr 2020 21:00:43 GMT

Hi,

I'm experiencing the same issue, stuck on the checkout summary page. Have you managed to find a solution yet?

Re: error trying the upgrade

James_B — Tue, 07 Apr 2020 16:26:58 GMT

Hi @lorns84 and @Jennarp,

I'm sorry to hear you haven't been able to process your order online.

Please get in touch with Customer Care so our upgrades team can help.

Thanks

James