topic Re: Upgrade in Archived Posts

Upgrade

m4ttl30 — Mon, 06 Apr 2020 13:56:27 GMT

I ordered an upgrade a few weeks ago but I haven’t received an email regarding delivery as yet. My order number is xkoxxxxxxxxx.

[mod edit: please do not post order numbers on the public board. Thanks!]

Katie_B — Tue, 07 Apr 2020 08:36:46 GMT

Good Morning @m4ttl30.

Welcome to the community.

What phone did you order?

Was this showing as in stock when you placed your order?

Speak soon,

Katie 🙂

m4ttl30 — Tue, 07 Apr 2020 10:09:08 GMT

Hi Katie,

Thanks for getting back to me. I ordered the XS which was in stock at the time.

Thanks,

Matt

Katie_B — Tue, 07 Apr 2020 10:17:54 GMT

What colour and memory size did you order?

I would love to see if I can look into this further for you.

Thanks,

Katie

m4ttl30 — Tue, 07 Apr 2020 12:24:17 GMT

Hi Katy, I was a 64gb gold.

Thanks.

Katie_B — Tue, 07 Apr 2020 13:14:42 GMT

Thanks for confirming this @m4ttl30.

When I have checked the device, it is still showing in stock.

Please give us a call so our customer service team can check the status of your order.

Katie 🙂