topic Re: New phone in Archived Posts

New phone

Jay_Tee — Mon, 06 Apr 2020 13:03:37 GMT

I ordered a new upgrade yesterday but I haven’t heard anything to say it’s been despatched, how long does it take to process orders and when will I receive my upgrade.

Re: New phone

Cswalls06 — Mon, 06 Apr 2020 13:11:36 GMT

Ordered new sim to add onto my contract, phoned up and gave the PAC code to save previous number, however got the new SIM card and I have lost my number and not been given the correct plan I paid for! Need this solving

Re: New phone

Jon_K — Tue, 07 Apr 2020 08:27:10 GMT

Hi @Jay_Tee.

Welcome to the community.

Have you had a confirmation email containing an order number?

You'll get a text from DPD on the day your order is being delivered.

@Cswalls06 - I'd recommend getting in touch with our Customer Care team about this so they can take a look at your account and see what has happened.

Jon