topic Re: Accessory Order this week in Archived Posts

Accessory Order this week

Tommo88 — Wed, 01 Apr 2020 18:28:49 GMT

I ordered an accessory a couple of days ago. I got the confirnation screen and order number.

Also inputted info for up front cost.

It said I would receive an email and order on its way..

I've had no emails or anything since.

Anyone else had this??

TIA 👍

Re: Accessory Order this week

Jon_K — Thu, 02 Apr 2020 12:43:47 GMT

Hi @Tommo88.

Welcome to the community.

Are you able to use your order number to track your order in our online order tracker?

Jon

Re: Accessory Order this week

Tommo88 — Thu, 02 Apr 2020 18:14:08 GMT

Hi,

It says unavailable... When I put the info in.

Re: Accessory Order this week

Leanne_T — Fri, 03 Apr 2020 14:16:23 GMT

Hi there @Tommo88

Thanks for coming to the community.

What accessory did you order?

Also, was this on Add To Plan or did you order this from our accessories site?

Speak soon 🙂

Leanne.

Re: Accessory Order this week

Tommo88 — Fri, 03 Apr 2020 14:48:47 GMT

Hi Leanne

It's was the LG TV just for kids bedroom.

Added part of my accessories adding to my plan..

Thanks

Paul

Re: Accessory Order this week

Leanne_T — Fri, 03 Apr 2020 15:07:45 GMT

Thanks @Tommo88

At the moment this is showing as in stock 🙂

If you would like to get your order looked into, give our Mobile Care team a call on 150. They can check this for you 🙂

Let me know how you get on.

Leanne.

Re: Accessory Order this week

Tommo88 — Mon, 06 Apr 2020 21:34:23 GMT

Hi Leanne,

I did what you said and contacted a member of the EE team by phone... They were great on the phone etc and sorted the order... But unfortunately I am still to receive any correspondance and I have no way of checking the progress of this order.. I have paid an up front fee for this now that has left my account..

Could you please advise further?

Thanks 😊

Re: Accessory Order this week

Christopher_G — Tue, 07 Apr 2020 06:57:11 GMT

Morning, @Tommo88

Did they confirm which email address we have for you? Could you check your spam/junk email folder?

If the money has left your account, the order must have gone through.

Chris