topic How can I track add to plan orders in Archived Posts

How can I track add to plan orders

Sticke3 — Sat, 04 Apr 2020 13:19:51 GMT

Good afternoon EE

can you please advise how I can check the status of my Add to plan order. Unfortunately I cannot find an option for this on the app or your web page. I have had a confirmation the day I placed the order but nothing advising me since..

Re: How can I track add to plan orders

Northerner — Sat, 04 Apr 2020 14:19:20 GMT

Hi @Sticke3

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: How can I track add to plan orders

Sticke3 — Sat, 04 Apr 2020 18:51:01 GMT

yes tried the tracking facility. Does not work for add to plan orders.

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

however 5 days later and still no update about my order from EE

Also as I cannot ring due to Covid 19, I am a little stuck..

Re: How can I track add to plan orders

Jon_K — Sun, 05 Apr 2020 11:47:56 GMT

Hi @Sticke3.

Did you not get an order number in your confirmation email?

DPD will text you on the day your delivery is due.

Jon

Re: How can I track add to plan orders

Sticke3 — Sun, 05 Apr 2020 17:20:26 GMT

yes I received an order confirmation and I have got the order number. However the order number does not work in the tracker. I was informed by EE chat yesterday that my order was indeed scheduled for delivery yesterday. This however has not happened and I have received no correspondence notifying me of delivery or delay...

Re: How can I track add to plan orders

Jon_K — Mon, 06 Apr 2020 12:38:55 GMT

Thanks @Sticke3.

Can you download the DPD app to see if you can get an update from there?

Jon