topic Re: Phone Upgrade Delivery in Archived Posts

Phone Upgrade Delivery

TaylorReece — Sun, 05 Apr 2020 09:27:36 GMT

Hello,

I placed an upgrade order over the phone and I was told this would be put on for next day delivery. The phone ordered is an iPhone 11 Pro in space grey. I placed this order on Thursday and I haven’t had any communications since then, no confirmation email, tracking number or DPD text. Any update on this?

Re: Phone Upgrade Delivery

Northerner — Sun, 05 Apr 2020 09:37:47 GMT

Hi @TaylorReece

There is no account access on these forums.

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Phone Upgrade Delivery

TaylorReece — Sun, 05 Apr 2020 09:57:35 GMT

I haven’t received an order reference number so I can’t do order tracking

Re: Phone Upgrade Delivery

Sutekisgr — Sun, 05 Apr 2020 13:17:38 GMT

I also ordered an upgrade Thursday. All I got was a confirmation email and haven't heard anything since. Covid-19 has obviously slowed everything down. Try online chat

Re: Phone Upgrade Delivery

2020danielle — Sun, 05 Apr 2020 19:13:59 GMT

I am in the same boat as you. Done an upgrade on Thursday with next day delivery and heard nothing apart from 2 separate emails from EE.

Re: Phone Upgrade Delivery

Katie_B — Mon, 06 Apr 2020 09:08:47 GMT

Good Morning @TaylorReece.

Thanks for coming to the community.

Did you make a form of upfront payment? if yes, has this left your account?

If you have no received a confirmation email, I would recommend giving us a call so our mobile care team can ensure we have received your order.

Katie 🙂

Re: Phone Upgrade Delivery

Katie_B — Mon, 06 Apr 2020 09:10:43 GMT

Hi there @Sutekisgr and @2020danielle.

Thanks for ordering with us.

When tracking your order using the online order tracker what does the status show as?

Can you confirm which device you ordered along with the colour and memory size?

Speak soon,

Katie 🙂

Re: Phone Upgrade Delivery

Sutekisgr — Mon, 06 Apr 2020 11:12:59 GMT

Hi Katie!

I figured my problem out my bank blocked my card.

I think it would be handy if an email was sent out if the payment doesn't go through as i still got the thankyou for your delivery email!

Thanks for the response,

Spence

Re: Phone Upgrade Delivery

Katie_B — Mon, 06 Apr 2020 11:16:39 GMT

Thank you for coming back and letting us know @Sutekisgr.

I will be sure to pass your feedback to the relevant team.

Take care,

Katie 🙂