topic Re: New phone ordered 12March2020 in Archived Posts

New phone ordered 12March2020

Mike404 — Sun, 05 Apr 2020 12:42:22 GMT

Hi,

Can you help please? I've got an order and confirmation email (13Mar) but no phone on an upgrade.

The online order tracker remains showing 'Sorry, we can't show your order details right now.'

Any assistance would be much appreciated - thanks.

Re: New phone ordered 12March2020

Leanne_T — Mon, 06 Apr 2020 09:35:13 GMT

Morning @Mike404

Thanks for coming to the community.

Could you let me know what model phone you have ordered?

Did you place your order online?

Speak soon 🙂

Leanne.

Re: New phone ordered 12March2020

Mike404 — Mon, 06 Apr 2020 09:46:53 GMT

Hi @Leanne_T ,

Thanks for getting back to me.

The order is for an iPhone 7 Black 32GB on a monthly contract.

And yes, that was online ....... order number is available if it helps.

Mike

Re: New phone ordered 12March2020

Leanne_T — Mon, 06 Apr 2020 09:56:21 GMT

Hi @Mike404

Thanks for coming back to me.

The iPhone 7 is showing in stock on the EE Shop online, I would suggest giving us a call so we can get the order looked into for you and give you an update on the delivery.

Let me know how you get on 🙂

Leanne.

Re: New phone ordered 12March2020

Mike404 — Mon, 06 Apr 2020 10:48:27 GMT

Hello @Leanne_T ,

Your suggestion of a call seems to have worked - thanks.

Seems to have been a lost email problem. All is well now.

Keep safe, thanks again,

Mike

Re: New phone ordered 12March2020

Leanne_T — Mon, 06 Apr 2020 11:00:20 GMT

Glad you got this sorted @Mike404

Thank you very much, you keep safe as well.

Leanne 🙂