topic Re: Help in Archived Posts

Help

Cerianne12 — Wed, 01 Apr 2020 16:55:58 GMT

Hello, I ordered a new phone on the 30th of March and I haven’t had an email regarding delivery.. I’m a bit worried as I’ve paid £100 upfront cost for the phone

Re: Help

Romul1n77 — Wed, 01 Apr 2020 17:00:03 GMT

I ordered new earbuds on the 30th too and only paid £10 upfront.. But I have not heard anything either neither can I find Anything that helps in my emails. Probably down to covid 19 unfortunately but I'd like to have an email telling me what's going on.. Hope you hear something back soon!

Re: Help

Katie_B — Thu, 02 Apr 2020 12:21:34 GMT

Good Afternoon @Cerianne12.

Thanks for coming to the community.

What phone did you order?

Did you receive a confirmation email when you placed your order?

Has the upfront cost been taken from your account?

Speak shortly,

Katie 🙂

Re: Help

Katie_B — Thu, 02 Apr 2020 12:24:51 GMT

Hi there @Romul1n77.

Thanks for ordering with us.

Which earbuds did you order?

Did you receive a confirmation email? if yes, there should be an order number beginning with XKN/XKO. You can use this to track the status of your order using our online tracker.

Speak soon,

Katie 🙂

Re: Help

Romul1n77 — Thu, 02 Apr 2020 12:56:20 GMT

Hi I ordered the Huawei ear Buds. When I use my order number it comes up in red writing, 'sorry we can't get your details right now' then says 'we will keep you updated on the order by text or email, but I have not heard anything? Thanks!

Re: Help

Katie_B — Thu, 02 Apr 2020 13:09:48 GMT

Hi @Romul1n77.

Thanks for coming to the community.

Was this the Huawei Freebuds 3 you ordered?

If yes, what colour?

Speak soon,

Katie 🙂

Re: Help

Romul1n77 — Thu, 02 Apr 2020 13:19:29 GMT

The black ones and yes the 3 model. Thanks

Re: Help

Katie_B — Thu, 02 Apr 2020 13:39:23 GMT

Hi @Romul1n77.

These are currently in stock, I would recommend allowing another day to for the order tracker to be updated before contacting 150.

Please note as soon as your item has been dispatched DPD will send you a message with full tracking information.

Katie 🙂

Re: Help

Cerianne12 — Thu, 02 Apr 2020 17:23:00 GMT

Hi Katie, I ordered the iPhone 11, yes I have had an email saying it’s processing and yes the deposit has also been taken

xxxxxxxx x xxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Help

Katie_B — Thu, 02 Apr 2020 15:15:47 GMT

Thanks for confirming the above @Cerianne12.

I would recommend continuing to track this using the online order tracker.

As soon as your order is ready for dispatch this will be updated and you will receive a text message from DPD.

Finger's crossed it's not much longer.

Katie 🙂

Re: Help

Romul1n77 — Sat, 04 Apr 2020 14:48:34 GMT

Hi! Been a few days and still nothing and I can't ring 150 as I can't get threw. It's leaving me with no options?

Thanks

Re: Help

Katie_B — Sun, 05 Apr 2020 12:56:54 GMT

Hi @Romul1n77.

Since your post yesterday, have you been able to speak with an advisor?

Katie 🙂