topic Re: Pre order in Archived Posts

Pre order

Swebb78 — Sat, 04 Apr 2020 08:03:18 GMT

Hi I pre ordered a samsung S20 ultra end of February on annual upgrade, I paid £25 deposit. What will happen regarding this as stores are shut but I have paid for this service?.

Re: Pre order

Northerner — Sat, 04 Apr 2020 09:34:50 GMT

Hi @Swebb78

You will need to take it up with the shop when it open again. It's unlikely they will have your handset in stock as they are in high demand, but as a result of the virus they aren't getting produced, shipped so stock is extremely low.

Thanks

Re: Pre order

Jon_K — Sun, 05 Apr 2020 08:04:43 GMT

Hi @Swebb78.

Welcome to the community.

Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly. We have taken all of the phones out of our shops.

Jon