topic Re: No order number in Archived Posts

No order number

Nikkij — Sat, 04 Apr 2020 07:20:41 GMT

I recently placed an order for a upgrade through chat.

I have received all the emails that the lady who I spoke with said I would but no order number to keep track of the delivery.

I was told the phone would be with me yesterday before 6.00 but no sign. My DPD account shows no sign of any parcels (and yes it’s registered to the same email).

I appreciate things may be taking more time than usual at the moment but I would expect this to be communicated with me at point of sale.

Is there any way I can find out my order number or what’s happening?

have tried private messenger but no response.

Re: No order number

Northerner — Sat, 04 Apr 2020 09:47:42 GMT

Hi @Nikkij

You will need to check EE order tracking:

https://myaccount.ee.co.uk/orderdetails

DPD will text you when your order is due to be delivered.

Thanks

Re: No order number

Nikkij — Sat, 04 Apr 2020 10:18:36 GMT

I understand all that but can not track an order without an order number which was not on the confirmation email.

how do I get an order number?

Re: No order number

Leanne_T — Sun, 05 Apr 2020 08:00:13 GMT

Hi there @Nikkij

Welcome to the community.

If you give our Mobile Care team a call on 150, they will be able to check your account and get the order number for you.

They can also give you an update on your upgrade delivery.

Let us know how it goes 🙂

Leanne.