topic Re: Phone broken /delivery in Archived Posts

Phone broken /delivery

Roo312 — Sat, 04 Apr 2020 09:40:47 GMT

Hi my phone is broken, so upgraded early. Delivery information is being sent via text to old phone..thats not working??.Ive tried tracking it ..nothing available. No idea when new phone will arrive this is day 3.. after after order placed on line

Re: Phone broken /delivery

James_B — Sat, 04 Apr 2020 09:50:23 GMT

Hi @Roo312,

Welcome to the EE Community. 🙂

Do you have a tablet or other device that you could download the DPD app on?

Once you have downloaded the app and registered your details, you'll get a notification once they have collected your phone.

Hope this helps.

James

Re: Phone broken /delivery

Roo312 — Sat, 04 Apr 2020 10:21:41 GMT

Thank you ..
I have just downloaded it but need tracking number to trace. Reference from EE no good..so no further forwards.
Regards

Sent from Yahoo Mail on Android

Re: Phone broken /delivery

Katie_B — Sat, 04 Apr 2020 10:32:44 GMT

Hi @Roo312.

If you give us a call on 0800 079 8586 from any landline or provider, our mobile care team will be able to provide you with your tracking number if your phone has been dispatched.

Did you receive a confirmation email when placing your order? if yes, you can check the status of your order using the EE online tracker.

Katie 🙂