topic Problem processing this request when updating in Archived Posts

Problem processing this request when updating

Mol — Fri, 03 Apr 2020 08:44:57 GMT

Hi There

Just trying to upgrade my phone on line to google pixel 4. got as far as check out payment. But just got "Sorry, there has been a problem processing this request."

Any suggestions?

David

Re: Problem processing this request when updating

Katie_B — Sat, 04 Apr 2020 07:30:20 GMT

Good Morning @Mol.

Thanks for joining the EE Community, it's great to have you here.

What colour and memory size did you order?

Was the device 'Good as new'?

Speak soon,

Katie 🙂

Re: Problem processing this request when updating

Mol — Sat, 04 Apr 2020 08:53:29 GMT

Good Morning @Katie_B

It was the 64gb black one and it was a new one rather than good as new

but I just managed to get it to go through on the system. Seems to be working now. Also got a confirmation email 😊

David

Re: Problem processing this request when updating

Katie_B — Sat, 04 Apr 2020 08:55:38 GMT

Ah that's fantastic to hear @Mol.

Thanks for letting me know.

Take care,

Katie 🙂