topic Re: Dispatch phones in Archived Posts

Dispatch phones

nikita-23 — Thu, 02 Apr 2020 17:36:16 GMT

Hi! So a quick question! my phone broke the other week and instead of getting it fixed I've decided to upgrade instead! When I chose my phone it said it was in stock and usually dispatched within 1 day. however that was three days ago and I've heard nothing back? my phone is currently falling apart so I really need this phone asap? can anyone tell me why Ive not heard anything or gotten any emails? (I'm getting it sent to my home not the store due to covid 19 and the stores being closed)

Re: Dispatch phones

Katie_B — Thu, 02 Apr 2020 17:43:55 GMT

Good Evening @nikita-23.

Thanks for coming to the community and thanks for ordering with us.

Did you receive a confirmation email confirming your order has been received?

What phone did you order?

Speak soon,

Katie 🙂

Re: Dispatch phones

nikita-23 — Fri, 03 Apr 2020 10:03:41 GMT

Sort of, I've got an email that says they have received my order and are processing it. It's a Samsung Galaxy s20

Re: Dispatch phones

Katie_B — Fri, 03 Apr 2020 10:48:01 GMT

Thanks for confirming @nikita-23.

Within your confirmation email should be an order number beginning with XKN/XKO, you can use this number to track the status of your order using the online tracker.

As soon as your device is ready for delivery, DPD will send you a message.

Katie 🙂