topic Re: Security check (not receiving) in Archived Posts

Security check (not receiving)

tstanley406 — Tue, 31 Mar 2020 16:10:16 GMT

I am currently trying to order an apple watch, although when I have got to the checkout stage and they ask for a security check, (to send me a text message to my current phone number), i do not receive a text, is this because of the pandemic? Phone number is also correct, thanks

Re: Security check (not receiving)

Katie_B — Wed, 01 Apr 2020 10:49:22 GMT

Good Morning @tstanley406.

Thanks for coming to the community.

I am sorry to hear you are not receiving this text.

Have you recently requested a number change or ported a number to EE?

Speak soon,

Katie 🙂

Re: Security check (not receiving)

tstanley406 — Wed, 01 Apr 2020 19:32:36 GMT

Thanks, Katie for the quick reply.

I have had the same number for a few years now and I have not ported a number.

I have tried to do this over a few days and at different times, but I am still getting nowhere and I understand I cannot call customer service as this is not something of priority.

Any solutions?

Thanks

Re: Security check (not receiving)

James_B — Thu, 02 Apr 2020 13:08:48 GMT

Hi @tstanley406,

I would recommend contacting our Sales Team on 0800 956 6000.

They'll be happy to help. 🙂

Thanks

James

Re: Security check (not receiving)

tstanley406 — Fri, 03 Apr 2020 08:44:27 GMT

Thanks,

i will try that.

Cheers, Tony

Re: Security check (not receiving)

James_B — Fri, 03 Apr 2020 08:52:05 GMT

No problem @tstanley406

James