topic Re: Error when trying to checkout online order for new phone in Archived Posts

Error when trying to checkout online order for new phone

StevePratt — Thu, 02 Apr 2020 08:33:26 GMT

I'm trying a add a new phone to my account for my daughter. Have selected the phone, entered the PAC code and accepted the T&C but when I proceed to the payment page I get an error which says "Sorry, there has been a problem processing this request.".

Tried a few times now and still the error persists. Is this a known problem or just an issue for me?

Re: Error when trying to checkout online order for new phone

StevePratt — Thu, 02 Apr 2020 10:01:47 GMT

Now sorted. Had to order on iPad and that worked fine.

Re: Error when trying to checkout online order for new phone

Leanne_T — Thu, 02 Apr 2020 15:42:49 GMT

Hi @StevePratt

Thanks for coming back and letting us know.

Glad you got the phone added for your daughter 🙂

Leanne.