topic Re: Phone upgrade in Archived Posts

Phone upgrade

DanielR83 — Wed, 01 Apr 2020 22:46:59 GMT

My Samsung Galaxy s20 plus 5g is over 3 weeks late with nothing mentioned or any updates or any delivery date how about you let your customers know and updated on what's going on

Re: Phone upgrade

Leanne_T — Thu, 02 Apr 2020 14:12:39 GMT

Hi @DanielR83

Thanks for coming back to the community.

What variant of the Samsung Galaxy S20+ 5G did you order?

Did you receive a confirmation email?

Speak soon 🙂

Leanne.

Re: Phone upgrade

DanielR83 — Thu, 02 Apr 2020 14:17:10 GMT

Hi it's the cosmic grey , I have an order number starting with xko

Re: Phone upgrade

Leanne_T — Thu, 02 Apr 2020 14:23:46 GMT

Hi @DanielR83

Thanks for coming back to me.

What size did you order, was this the 512GB or 128GB?

Leanne.

Re: Phone upgrade

DanielR83 — Thu, 02 Apr 2020 14:28:11 GMT

128 gb

Re: Phone upgrade

DanielR83 — Thu, 02 Apr 2020 14:45:51 GMT

I ordered the phone on the 14th of February I've never received a text all I have is a screenshot of the transaction with the order number

Re: Phone upgrade

Leanne_T — Thu, 02 Apr 2020 14:48:53 GMT

Thanks @DanielR83

If you give us a call on 150 our Mobile Care team will have access to your account, and get your order looked into and give you an update.

Let me know how you get on.

Leanne.