topic Re: New order in Archived Posts

New order

Shaniice — Wed, 01 Apr 2020 08:45:36 GMT

Hello,

i placed on order on 27/03 for a new phone and SIM and have not had an update since.. tracking is still at confirmed and when i call i cant get through

can you advise as i am without a phone at the moment

Thanks

ShanIice

Re: New order

carnage2011 — Wed, 01 Apr 2020 10:44:30 GMT

There seems to be lots of us waiting for new devices that are in stock, I imagine the warehouse is staff limited and hence why we're waiting.

Re: New order

Leanne_T — Wed, 01 Apr 2020 14:37:04 GMT

Hi @Shaniice

Thanks for coming here.

What phone did you order?

Did you get a confirmation email for your order?

Thanks.

Leanne.

Re: New order

Leanne_T — Wed, 01 Apr 2020 14:41:44 GMT

Hi @carnage2011

Thanks for posting.

I have replied to your private message 🙂

Leanne.

Re: New order

Shaniice — Wed, 01 Apr 2020 19:54:10 GMT

Hello, yes i got the confirmation email and i ordered iphone 7 plus

I just wondered if there was a way to check when it will be picked for shipping i understand there could be a delay due to COVID-19

Thanks

Shanice

Re: New order

Leanne_T — Thu, 02 Apr 2020 06:51:11 GMT

Hi there @Shaniice

Thanks for coming back to me.

Your online tracking information will be updated when we have an update on your order.

You will also get a text from DPD the day before delivery.

Thanks.

Leanne.

Re: New order

Shaniice — Thu, 02 Apr 2020 09:08:15 GMT

Hello

Thank you for coming back to me.. i understand, is there anyway to chase this.? When it will be picked and dispatched.?

Thanks

Re: New order

Leanne_T — Thu, 02 Apr 2020 09:22:08 GMT

Hi @Shaniice

Thanks for the quick reply.

You can give us a call on 150 and we will check your order for you and give you an update 🙂

Thanks.

Leanne.