topic DPD delivery in Archived Posts

DPD delivery

The_mickster — Wed, 01 Apr 2020 04:40:49 GMT

Despite telling DPD I can't sign for my new phone because I am self isolating they have refused to leave in my "safe place" without a signature. The phone has now been returned to EE. The new phone is needed to replace my current phone which I have to return to my employer as I have just resigned my position. I can't afford not to have a phone.

Re: DPD delivery

Katie_B — Wed, 01 Apr 2020 13:35:38 GMT

Good Afternoon @The_mickster

Thanks for coming to the community.

DPD from March 16th has offered a contactless delivery service which prevents parcels from having to be left in a safe place.

You can find more information HERE regarding this service.

Once your parcel has been received back, I would recommend giving us a call so a member of our team can look to get this sent back out.

Katie 🙂

Re: DPD delivery

The_mickster — Wed, 01 Apr 2020 13:38:50 GMT

Ok but you aren't taking calls

Re: DPD delivery

Katie_B — Wed, 01 Apr 2020 13:46:13 GMT

Hi @The_mickster.

Are you aware if the device has been received by our warehouse?

You should receive a text once this has been received or this will show when tracking your DPD parcel?

Katie 🙂

Re: DPD delivery

The_mickster — Wed, 01 Apr 2020 13:50:06 GMT

Last message from DPD was from 31.03 and the consignment was heading back to EE.

Re: DPD delivery

Katie_B — Wed, 01 Apr 2020 13:58:21 GMT

Hi @The_mickster.

I would recommend allowing time for this to be delivered and scanned back into the warehouse.

Once this has been done you will receive a text message, this is when I would recommend giving us a call.

Katie

Re: DPD delivery

The_mickster — Wed, 01 Apr 2020 14:15:23 GMT

Understood but your 150 number is not taking calls

Re: DPD delivery

Katie_B — Wed, 01 Apr 2020 14:22:11 GMT

Hi @The_mickster.

We are extremely busy at the moment, we are advising customers to try again later if they are unable to connect to a customer service advisor.

Please try call 150 when you receive notification your device has been received.

Katie 🙂

Re: DPD delivery

The_mickster — Wed, 01 Apr 2020 14:28:34 GMT

Actually the recorded message on 150 is telling callers to hang if they aren't from a priority business and use the web site.