topic Re: Still no upgrade arrival in Archived Posts

Still no upgrade arrival

Rwitherfo — Wed, 01 Apr 2020 08:39:30 GMT

Still had no delivery text from dpd ...it was supposed to be here on Friday and it’s now Wednesday... I called EE to be told I need to contact dpd, it without a dpd reference they can’t help so told me to call EE again.

Might just cancel it. I don’t mind waiting I jus5 want clarification on where my order is up to 😞

Re: Still no upgrade arrival

Chris_B — Wed, 01 Apr 2020 08:55:40 GMT

@Rwitherfo Do you have a tracking number ?

Re: Still no upgrade arrival

Rwitherfo — Wed, 01 Apr 2020 09:00:24 GMT

@Chris_B Only the one that EE gave me, I don’t have one for dpd

Re: Still no upgrade arrival

Chris_B — Wed, 01 Apr 2020 09:03:41 GMT

@Rwitherfo The number that EE gave you does that start with a XKN OR XKO ? If it does that’s just a order number and not a tracking number. EE will also give you the tracking number when a device is allocated to you.

Re: Still no upgrade arrival

Rwitherfo — Wed, 01 Apr 2020 09:06:23 GMT

@Chris_B hi no they gave me the 00 number when I track it it says awaiting confirmations, it was due Friday but the status never changed and I never got a dpd text so I called them on Monday for. Update and they told me call dpd as it was with them when I did they told me they could do nothing without their reference as the EE one won’t work so call EE again

Im just a bit turned around and don’t want to keep calling EE when I know they’re really busy

Re: Still no upgrade arrival

Christopher_G — Wed, 01 Apr 2020 14:07:24 GMT

Hi @Rwitherfo

Welcome to the community and thanks for ordering. 🙂

Are you able to track the delivery through your address on the DPD app?

Chris

Re: Still no upgrade arrival

Rwitherfo — Wed, 01 Apr 2020 14:15:13 GMT

@Christopher_G

Hii just got off the phone with them it’s now been resolved apparently the stock had ran out, as soon as it’s re stocked it will be dispatched

Re: Still no upgrade arrival

Christopher_G — Wed, 01 Apr 2020 14:20:19 GMT

Thanks for letting us know, @Rwitherfo

Thanks for your patience, I hope you have it soon.

Chris 🙂