topic No delivery confirmation on new upgrade in Archived Posts

No delivery confirmation on new upgrade

philipkitchin — Tue, 31 Mar 2020 13:25:14 GMT

Hi,

I paid for and ordered a new phone on Sunday, I have received order confirmation but have not received any update telling me when my handset will be delivered.

Could you advise on what I should do next?

Re: No delivery confirmation on new upgrade

Chris_B — Tue, 31 Mar 2020 14:09:14 GMT

@philipkitchin What device did you order ?

Re: No delivery confirmation on new upgrade

philipkitchin — Tue, 31 Mar 2020 14:14:12 GMT

@Chris_B it was a Pixel 4 XL

Thanks,

Philip

Re: No delivery confirmation on new upgrade

Christopher_G — Wed, 01 Apr 2020 08:34:13 GMT

Hi @philipkitchin

Welcome to the community and thanks for ordering. 🙂

If you haven't received an email saying there was a problem with the order, then it'll be going through as normal.

DPD will contact you when the phone is ready to be dispatched.

Chris