topic Re: Re: What is the email address for EE U.K. in Archived Posts

Re: What is the email address for EE U.K.

pragathyy — Mon, 30 Mar 2020 22:19:25 GMT

Hello,

I want to know if my order has been placed or not. my name is Pragathy. I ordered a Huawei Y7 (2019) mobile phone.

address- xxxxxxxxxxxxx

I entered my bank details and pressed confirm but after that, the page was directed to the home page. I did not get any notification of my order number or a message saying there was an error. I also checked my spam account.

Thank you.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Re: What is the email address for EE U.K.

XRaySpeX — Mon, 30 Mar 2020 21:23:29 GMT

@pragathyy : This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: Re: What is the email address for EE U.K.

Christopher_G — Tue, 31 Mar 2020 06:46:27 GMT

Hi @pragathyy

Welcome to the community.

I recommend speaking to our Mobile Care team. They'll be able to search to see if the order has gone through.

Chris

Re: Re: What is the email address for EE U.K.

pragathyy — Tue, 31 Mar 2020 07:41:31 GMT

Thank you so much.

🙂

Re: Re: What is the email address for EE U.K.

XRaySpeX — Tue, 31 Mar 2020 18:16:46 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.